The FAQs cover a range of topics, including the types of flooring and cabinets offered, the company’s pricing and inventory policies, installation and care instructions, and financing options. Customers can find answers to common questions about the company’s products and services, as well as information on how to contact the company for further assistance or support. This page is designed to provide customers with the information they need to make informed decisions about their flooring and cabinet purchases and to ensure a positive experience with the company.
Q: What types of flooring do you offer?
A: We offer a wide range of flooring options, including laminate, luxury vinyl, hardwood, and carpet. Each of these options has its own unique benefits, and our knowledgeable staff can help you choose the best flooring for your specific needs and preferences.
Q: Can I view your inventory online?
A: Yes, you can view our inventory online and place your order directly through our website. We also welcome customers to visit our location in person to view our selection in person.
Q: How do you keep your prices so low?
A: We’re able to offer competitive pricing on our flooring and cabinets by buying in bulk, negotiating directly with manufacturers, and having a large inventory in stock. This allows us to pass the savings on to our customers.
Q: Do you offer installation services?
A: Yes, we offer professional installation services for both flooring and cabinets. Our team of experienced installers can ensure that your new flooring and cabinets are installed quickly and efficiently.
Q: What is your return policy?
A: To return an eligible product, it must be in stock at our warehouse and in undamaged condition. Any returns must be made within 30 days of the original purchase date. There is a 15% restocking fee for returns of more than 10 boxes of the same product. Carpet that has been cut or orders placed directly with the manufacturer are not refundable. Contact our customer service team at [email protected] or 612-214-0644 to initiate a return.
Q: How long does it take to receive my order?
A: If the product is in stock, we can typically fulfill your order within a few days. If the product needs to be ordered or customized, it may take longer. Our team will provide you with an estimated delivery time when you place your order.
Q: Can I install the flooring or cabinets myself?
A: While we recommend professional installation for best results, some of our customers choose to install their flooring and cabinets themselves. We provide installation instructions and tips for each of our products, and our knowledgeable staff can provide additional advice and support as needed.